Patient Information
Payments & Medicare
Apex Radiology is a private practice, this means you may incur a Gap Payment for your examination.
Full payment of your account is due on the day of your examination. We can then lodge your claim immediately with Medicare so that the rebated amount from your examination(s) will be automatically sent to your nominated bank account or sent to you directly. We accept cash, cheques, or eftpos.
If you have any queries, please discuss with our reception staff.
Changes to Medicare imaging claims
From 1 July 2026, updated Medicare legislative requirements are available for imaging services that are bulk billed.
If your imaging service is billed directly to Medicare, you will be asked to provide consent for an Assignment of Benefits (AoB) prior to your examination. This allows Medicare to pay the benefit directly to your imaging provider on your behalf. A consent form is required for each billed service, and Imaging providers are required to retain a record of this consent.
What this means for your appointment
As per this new legislation, consent will be completed as part of the check‑in process:
- You will be asked to review and sign an AoB form when you arrive
- This is a brief step and part of standard administrative procedures
- Where multiple services are performed, these may be grouped or recorded separately depending on how they are billed
- Your signed form will be securely stored as part of your billing record
Who this applies to
This requirement applies to patients whose imaging services are billed directly to Medicare.
Privately billed services are not affected, unless otherwise advised.
If consent is not provided
Medicare requires consent for bulk billing to occur. If consent is refused, the service will be billed privately, and payment will be required on the day.
Additional information
- A parent or legal guardian can provide consent for a patient under 18
- If a patient is unable to sign, appropriate arrangements will be made in line with relevant legal requirements.
Payment Options
BPay
You can contact your bank, credit union or building society to make a payment online or over the phone directly from your cheque or savings account using BPay. When paying your account via BPay you will need the following information:
BPay biller code – 4899050
Reference Number – found at the bottom left hand side of the remittance advice (invoice)
Telephone
To pay your invoice, call Apex Radiology on 1300 209 975 and follow the prompts to Account Enquiries.
You will need the details from your remittance slip and a valid Visa or Mastercard to complete your payment.
Mail
You can send your payment to us via mail. You will need to send the remittance advice (bottom section of your account), along with your cheque or money order made payable to “Apex Radiology“.
If you are paying by credit card, please ensure you fill in all the necessary details on the payment slip.
We accept Visa and Mastercard. Your payment should be mailed to the following address:
- Attention: Accounts Department
Apex Radiology
U3/290 Pinjarra Road, Mandurah WA 6120
Scam Number
Apex Radiology does NOT send text messages asking for payment.
If you receive a text asking for a payment, please call Apex Radiology on 1300 209 975 and follow the prompts to Account Enquiries to confirm.