ACCESS IMAGES
myRAD Patient App
Apex Radiology is pleased to introduce myRAD, our free Patient App and secure digital portal providing easy access to your images and diagnostic reports. With the click of a button, you now have the ability to take your images and reports with you wherever you go, via your smart phone, tablet or online web portal.
Our new myRAD Patient App allows you to view your images 24 hours and your reports 7 days after finalisation. You can share them with family or other health professionals.
Using the myRAD App, you can also easily request an appointment for a day, time and location that suits you.
DOWNLOADS
Download the myRAD App via the Apple App Store for IOS devices or from Google Play for Android devices.
OR by:
How does the Patient App work?
Once your appointment is complete and your images are ready, you will receive an SMS text message asking you to activate your account. Tap on the link in the SMS and follow the account activation process. Once activated, you can securely access all your images immediately through our myRAD APP, or online web portal by visiting www.myrad.apexradiology.com.au
Account Activation Process
During your appointment, reception staff will ask you for your mobile number (or email address if preferred).
Once your appointment has finished and your images are ready to be viewed you will receive an SMS text message containing your activation link. Click on this link to activate your account and download the Apex Radiology myRAD Patient App from the Apple App Store or Google Play Store.
Alternatively, access your images online by visiting the websites listed above.
Logging In
Upon your first log in you will be asked to enter your username. Your username is the mobile number or email address you provided the reception staff.
You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.
Viewing your images
Your images can take up to 24 hours to reach your account.
We highly recommend you make a follow-up appointment with your referring practitioner to discuss your clinical findings.
Once you have access to your current images, you can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon.
You can also save your images by selecting the ‘Export’ icon.
Accessing your Diagnostics Report
We will send your report directly to your doctor as he/she is in the best position to interpret the results for you.
Please make a follow-up appointment with your GP. Apex will make your report available to you via the app 7 working days after it is completed, ensuring your Dr has had sufficient time to review.
What do you need to know?
LOGGING IN
If you forget your password, please select the ‘Forgot your password?’ option located on the login screen. A password reset link will then be sent to you.
Your images may not be finalised yet. It could take up to 24 hrs. If you still do not receive an SMS/ email, please contact our technical support team myrad@apexrad.com.au
GENERAL
All Apex Radiology patient information is stored at a highly secure Australian Tier IV Data Centre. myRAD is GDPR (General Data Protection Regulation) compliant.
Your images are also available via the Web Portal. Please visit www.myrad.apexradiology.com.au, If you have not previously logged into the myRAD Web Portal, you will need to set up your login details by following the link sent to you in the activation email.
If you no longer want to receive your results online please let us know by emailing myrad@apexrad.com.au with your full name and date of birth.
IMAGES
Images can be saved from the myRAD App, and Web Portal by clicking the ‘Export’ option on the study tile.
Yes, you can easily share your images by selecting the ‘Share’ icon in the myRAD App or Web portal.
Your images may not be processed yet. It could take up to 24 hours for your images to reach your account.
No additional storage is required to view images. Viewing your images is similar to viewing a standard web page.
Our IT department can assist with account creation, please contact support at:
myrad@apexrad.com.au
Need Help?
Please contact our technical support team: myrad@apexrad.com.au