Some frequently asked questions that you may have relating to patient privacy.
What information do we collect?
We will only collect information that is relevant to the delivery of healthcare. It is important to understand that you do not have to provide any information you do not want to, and by signing this form you are not obligated to provide any information you are not comfortable with providing. We will not actively seek the types of information outlined below but may record this information if it is relevant to your healthcare.
The types of information that may be collected where relevant include, contact details, medical history (to the extent that it is relevant), treatment preferences and family medical history (if relevant).
What information must I provide?
We do not actively seek information externally or through third parties, but “collect” the information that is provided to us by patients, their referrers and other health care organisations involved in the patient’s care.
Importantly, where any of the information types are not linked to your health care, you will not be asked to provide it, and we will not seek this information independently. If you do provide this information, we will treat it sensitively, securely and in line with Australian Privacy Legislation.
By signing our consent form, you are not obligated to provide any of information if you do not want to, (outside of minimum identifying information required to provide healthcare).
Who can we share personal information with?
We do not share personal information with anyone outside of our organisation except in the following ways:
We are part of the Integral Diagnostics Group which includes radiology businesses and services throughout Australia and New Zealand. Where we share information with other members of the Integral Diagnostics Group for the purposes of continual improvement, quality reviews and to ensure we are meeting our overarching governance and compliance requirements.
What ways do we use personal information?
Personal information collected may also be used in the following ways (with examples):
NOTE: Patient data will never be sold, or used for a commercial gain (e.g., unsolicited promotional messaging).
Can I withdraw my consent once I have signed the document?
You may contact us to withdraw your consent above. We may still handle your personal information as required or authorised by law. In some cases, withdrawal of consent may affect our ability to fulfil your requests and provide appropriate health care.
Can I withdraw my consent once I have received the service?
If a patient withdraws their consent after receiving care, we will still be obliged to retain that patient’s health information for 7 years in accordance with legislation and for insurance purposes.
The effect of the withdrawal of the patient’s consent is that any of the patient’s other, non-health related personal information is no longer required for the purpose it was collected for, we will delete that non-health information from our systems.
Can I access the information held by Us?
A healthcare provider must make available all information held upon request. Such as, patients may request access to their health information, and we will supply access in a timely manner.
Queries about PACs and data storage?
Patient data is something we go to great lengths and cost to protect, and at IDX it is our primary focus within our security teams. We deploy multi layers of industry standard protection apparatus including segmentation and least privileged access controls wherever possible. If you would like any further information, please contact the Privacy email via the email on the consent form.
Queries about leaving messages with family?
Messages with family members are limited to appointment information, and this would only occur in a scenario where the patient’s family member answers the phone. We would never provide results to a family member. Patients must opt in/out of this consent.
Queries about payment details?
Billing details are limited information such as whether a patient has paid, what money is owed and due dates. We do not store patient payment details (Bank account details, credit/debit card numbers, etc.)